Call ASOS on their UK telephone number 020 7756 1000 to contact a customer service representative about your existing orders including any items that are currently out for delivery.
ASOS is a British online fashion retailer that sells over 850 brands of clothing and accessories. Among the 80,000 products sold on the website are womenswear, menswear and footwear collections. However customers can also order jewellery and beauty products before ASOS can deliver any items to your home address.
Customer Services – 020 7756 1000
Call ASOS UK customer services helpline number 020 7756 1000 to request a return for your online order. Although ASOS does not operate a call centre that is able to receive a high volume of calls, callers can arrange a refund on a damaged item of clothing or is the wrong size when speaking to a representative. For instance customers are able to return both womenswear and menswear that has arrived without its label before a replacement is sent out by courier service. Alternatively if you would like to track an order then the representative will be able to tell you when your item has left the courier depot before giving an estimated delivery time. However customers should note that they can only use ASOS’ package tracking service if they have kept note of their order number regardless if they have paid for first class delivery. Callers can contact an ASOS customer service representative if they have shipped an item abroad before asking for an international returns address in order to receive a refund.
You can also contact an ASOS customer service advisor for assistance opening an account with the online fashion retailer. Alternatively if you would like to update your log in details or improve the security of your account then the ASOS representative will be able to advise you accordingly. Furthermore if you have purchased an article of clothing or accessory that isn’t showing on the ‘My Orders’ section of the ASOS website then the representative will be able to amend your purchase to ensure the item arrives at your home address. If you have made an accidental purchase then you should contact ASOS immediately so that the customer care team has a chance to stop the order processing before the payment leaves your bank account.
Callers can contact an ASOS customer service representative 7 days a week as the helpline is open from 8am-8pm Monday to Sunday. The ASOS customer service helpline operates a 02 number meaning that calls are charged the standard local per minute from both landlines and mobile phones.
Alternative Contact Methods
Write to ASOS
If you would like to make a written enquiry or including a formal complaint then you can send any letters along with evidence of damaged items to ASOS UK’s customer care address: ASOS.com, Customer Care, Building 2, Peoplebuilding, Maylands Avenue, Hemel Hempstead Industrial Estate, Hemel Hempstead, Hertfordshire, HP2 4NW, United Kingdom.
Alternatively if you have been unable to resolve your problem with the online retailer then you can write to ASOS’ Head Office address: ASOS plc, Greater London House, Hampstead Road, London, NW1 7FB, United Kingdom.
ASOS Online Help Centre
As ASOS is an Internet retailer it mostly replies to customer enquiries using its online contact centre. Therefore you may receive a quicker reply if you submit your queries using the 24-hour ASOS Online Help Centre.