British Gas: 0800 048 0202

It’s easy to get in touch with British Gas – just pick up your phone and call this UK contact number 0800 048 0202 to be connected to their customer service team free of charge. This freephone number ensures you get a free phone call from the any UK mobile or landline phone.

British Gas is currently the largest gas and electricity supplier in the UK with over 20 million customers. Because of this majority coverage of the UK population, they have taken it upon themselves to provide the best possible energy products and services to their customers. They offer a range of tariffs including variable and fixed-price rates; they endeavour that these won’t go up but instead they most likely come down. With their utilisation of available technology you can even submit meter readings and pay bills via their web app.

The British Gas approach to customer services has been officially recognised as they were the recipient of the 2013 Best Utility Supplier Award given by IMRG. They were also the 2011 Best Online Services awardee at the uSwitch Energy Awards and in 2014 they were the runner up for same award in the Energy Efficiency category.


Phone British Gas – 0800 048 0202

Contact British Gas by calling this customer service phone number 0800 048 0202 to submit meter readings, to change to a fixed-rate tariff and to get a replacement gas key so that you can top up your credit. If you have recently received an incorrect energy bill you can phone this helpline to get a refund against the excess amount. To prevent future mistakes you can call this helpline to install a new smart meter which sends readings automatically, similarly you can phone this helpline for more details about their Hive system which you can use to control your heating directly from your smartphone. Alternatively if you’re a PayPoint customer and your meter’s running out you can contact them at 0845 760 0633 (7p/min + access charge) to locate the PayPoint nearest you.

This British Gas helpline operates standard 9am-5pm hours on weekdays.


Emergency helpline – 0800 111 999

Gas leaks are a very serious danger to the community so if you smell gas, or you suspect there is a carbon monoxide leak then don’t hesitate to call the freephone emergency contact number 0800 111 999 for free to report the leak.

If you observe smoke emanating from your lights, sockets or fuseboard or experience burning from your household appliances, light fixtures or boiler, you can contact them at 0800 048 1000 if you have HomeCare. If you don’t have HomeCare insurance you can contact them at 0800 000 999 for a urgent repairs and a quote for future protection against boiler breakdown.


Email British Gas

For enquiries and assistance regarding specific concerns about British Gas energy services, you can contact them via their online ‘contact us’ form on their UK website here:

British Gas may sometimes call their customers to offer better services and products, however you may find these calls annoying, so British Gas gives their customers a chance to opt-out of sales calls by going to Simply enter the phone number that they used to contact you to be guided as to how you can opt-out. This is also useful for checking whether you have been called by a genuine British Gas salesperson or if fraudsters are attempting to access your bank details.

They are also very active on Twitter so you can also just tweet them directly at @BritishGasHelp.