BT Contact Number: 0800 800 150

Contact BT for free by calling their freephone telephone number 0800 800 150 for customer service assistance for your landline, broadband & TV packages.

BT are the largest provider of landline and broadband services in the UK by a significant margin and are becoming an increasingly important player in the sports and TV broadcasting landscape. You should call their freephone general enquiries contact number 0800 800 150 for information about their prices, broadband packages and phone call charges. You should also call this number to update your account information if you have changed your name or billing address. This is also the main customer service telephone number for BT mobile services, so please call this helpline if you are having problems with your mobile signal, device or signing-in to OpenZone.

Technical support – 0800 800 151

Contact BT’s technical support team for free by calling their freephone number 0800 800 151 for troubleshooting advice if your landline or WiFi signal has gone down. You can also call this helpline to request an engineer to examine your telephone cables or to rearrange a scheduled appointment. Additionally you should contact the technical support team if you are having picture & sound difficulties with your BT TV & Sport service.

Billing enquiries – 0800 433 311

Phone BT by calling their 24-hour freephone contact number 0800 433 311 to pay your BT bill over the phone and to set up a direct debit to regularly pay your phone & internet bills. Furthermore you can call this helpline to view your current balance and to dispute a payment where you believe you have been overcharged. Alternatively if you would prefer to pay your BT bill online then please go to their secure web portal.

Complaints – 0207 356 5000

Contact BT’s complaints department by calling their London head office phone number 0207 356 5000 directly to complain about a price increase, persistent lack of landline & broadband signal or an engineer. Customer service advisors on this helpline will guide you through their complaints process and escalate the complaint to the relevant manager if nessecary. If you would prefer to send a letter of complaint or relevant documents such as a bill or statement you can do so by using their postal address:

Customer Service Manager,
BT Customer Correspondence Centre,
Providence Row,
Durham,
DH98 1BT,
United Kingdom.

List of BT phone numbers

BT Department Phone Number
BT Customer Service 0800 800 150
Cancellations 0800 783 1401
Join BT & home-mover helpline 0800 100 400
Billing enquiries 0800 433 311
BT ID account support 0800 707 6310
BT technical support – Landline 0800 800 511
BT technical support – BT TV, Broadband & Email 0800 111 4567
BT technical support – Cloud computing 0800 500 3114
BT technical support – SmartTalk troubleshooting 0800 011 3845
Head office & complaints 0207 356 5000

Write to BT

Additionally, BT also provide a customer service postal address which we have provided below for your convenience, where you can send letters of complaint, documents relevant to a billing dispute and general enquiries.

BT Customer Correspondence Centre,
Providence Row,
Durham,
DH98 1BT,
United Kingdom.