Co-op Contact Number: 0800 068 6727

Phone the Co-operative Group (Co-op) by calling their freephone contact number 0800 068 6727 for customer care enquiries about their food, bank and insurance services.

The Co-op is the largest consumer co-operative group in the UK with operations including food retail, energy supply and financial services including credit and current accounts. You should call their customer service freephone number 0800 068 6727 for general enquiries about these departments and for queries specifically related to their food retail operations. You should therefore phone this helpline to complain about an item of food that you purchased from the organisation and to get allergen information for their food products. Any enquiries about your Co-operative membership should also be directed toward this customer care team, for example if you would like a replacement for a lost or stolen loyalty card.

Co-operative Bank – 0800 214 214

Contact the Co-operative Bank for free on their freephone telephone number 0800 214 214 for enquiries about your existing current account, credit card or savings fund. You should also call this helpline to apply for a mortgage or a loan, where you can also find out the respective interest rates that apply to these financial products. Additionally you can call this helpline to get a replacement for a lost or stolen credit card; please be aware that the card will be cancelled in order to prevent it from being used fraudulently.

Co-op Insurance – 0345 746 4646

Contact the Co-operative (Co-op) about their popular car & home insurance policies by calling their local-rate phone number 0345 746 4646. You can call this number to renew your existing policy and if you need to make a claim in the event of an accident or emergency such as a house fire. Additionally you can upgrade your policy via this helpline by adding optional extras to your policy, for example by adding breakdown cover to your car insurance or adding contents cover to your home protection. If you would like further details about their van, travel or pet insurance policies then you should also phone this helpline to get re-directed to the correct customer care team.

Energy – 0800 954 0693

Phone the Co-operative Energy team for free by calling their freephone contact number 0800 954 0693 for customer service assistance with your gas & electricity supply. You can also phone this helpline to submit a meter reading in order to prevent being overcharged on your energy bills.

Funeralcare – 0800 088 4883

Contact the Co-operative Funeralcare on their dedicated freephone helpline number 0800 088 4883 to purchase a personalised plan to cover your funeral costs after your passing. You should also call this number in the unfortunate case that a loved one has passed away, specially-trained bereavement advisors will then advise you on the next steps in ensuring that they get the send off that they deserve.

Co-operative (Co-op) phone numbers – at a glance

Co-operative Department UK phone number
Customer services 0800 068 6727
Membership enquiries 0800 023 4708
Funeralcare 0800 088 4883
Complaints 0161 834 1212
Co-operative Travel 0844 879 8874
Co-operative Bank – General enquiries 0345 721 2212
Co-operative Bank – Loans 0800 214 214
Co-operative Bank – Credit Cards 0345 600 6000
Co-operative Bank – Savings & ISA Accounts 0800 132 304
Co-operative Bank – Mortgages 0333 331 5249
Co-operative Bank – Business Banking 0345 721 3213
Co-operative Bank – Commercial Banking 0345 765 4654
Co-operative (Co-op) Energy 0800 954 0693
Car & home insurance 0345 746 4646
Ecoinsurance 0344 412 2101
Young Drivers Insurance 0333 005 0235
Van, Taxi & Minibus Insurance 0808 149 7926
Breakdown Insurance 0800 028 2368
Pet Insurance 0345 075 4582
Legal Services 0333 920 7962
Electrical 0800 280 0111

Email the Co-op

If you would like to send an email to the Co-operative Group you can do so by using their official address customer.relations@co-operative.coop, where you can also direct attachments relevant to a refund dispute such as a receipt.

Postal address

You can also send letters to the Co-operative Group by writing to their official head office address which is provided below. You can send general enquiries to this postal address as well as official letters of complaint about their food, banking or insurance packages.

The Co-operative Group,
1 Angel Square,
Manchester,
M60 0AG,
United Kingdom.