Nationwide Contact Number: 0800 30 20 11

Phone Nationwide on this contact number 0800 30 20 11 for customer service with any and all aspects of their banking business.

Nationwide is keen on reminding everyone that they are in fact still a building society and not a bank. Their slogan states that they are “on your side”, with them rejecting motions of becoming a bank, this may just be a sincere declaration on their part. Nationwide is the UK’s largest building society and is the country’s second most popular savings and mortgage provider. Their products include: Current & Savings Accounts, Loans, Credit Cards, Mortgages and Insurance.

If you require assistance with any of their products, then you can contact them using their dedicated account on Twitter @AskNationwide – this is available 24/7.

General Customer Service

  • Nationwide’s customer service helpline can be found at: 0800 30 20 11.
  • If you need help with their mobile banking service call them at 0345 266 08 94 or at 0800 37 80 01 via Minicom.

Note: if you want to contact the department directly, then you can choose from among the following lines (You can prefix 18001 to any of these numbers for the Text Relay Service):

  • Lost and stolen cards – The following lines are open 24/7 for the benefit of their members. Choose the Nationwide contact number corresponding to the account you have.
  • FlexOne, FlexAccount, FlexBasic and Savings account holders – 0800 30 20 11 then Option 1 or +44 1793 65 67 89 then Option 1 – abroad
  • FlexDirect – 0800 35 73 57 then Option 2 or +44 1793 65 67 89 then Option 1 – abroad
  • FlexPlus – 0800 11 88 55 then Option 1 or +441793656789 then Option 1 – abroad
  • Credit cards – 0800 055 66 22 then Option 1 or +44 2476 43 89 96 then Option 1 – abroad

Current Accounts

Current account holders can phone these 24 hour numbers.

  • FlexBasic, FlexOne and FlexAccount – 0800 30 20 11 and +44 1793 65 67 89 abroad
  • FlexPlus – 0800 11 88 55  or +44 1793 54 12 00 abroad

Option 1 – Choose this if your card is  lost or stolen.

Option 2 – Choose this for FlexPlus Insurance support.

Option 3 – Choose this for FlexPlus Banking.

  • FlexDirect – 0800 35 73 57 or +44 1793 65 67 89 abroad
  • New Current Accounts – Applications – 0800 30 20 10 then Option 3 – This line is open from 8am-8pm on weekdays and from 9am- 5pm on Saturdays.
  • FlexOne account – Applications – call 0800 30 20 11 to book an appointment.

Savings Accounts

  • All Nationwide savings accounts save for MySave – 0800 30 20 11 then Option 3 or +44 1793 65 67 89 abroad – open 24/7
  • MySave – Online Savings Account – 0800 464 30 15.

Option 2 –  Choose this for a MySave transaction.

Option 3 – Choose this to reset password.

Option 4 –  Choose this for other enquiries.

This line is open Monday to Thursday from 8am-8pm, Friday from 8am-6:30pm, Saturday from 9am-5pm and Sunday from 10-4pm

Credit Cards

  • For Existing Nationwide credit card account holders – 0800 055 66 11 or +44 2476 43 89 97 abroad

Option 1 – Choose if your card is lost or stolen

Option 2 – Choose for general enquiries

Option 3 –  Choose for application follow-up

  • For Credit Card Applications, you can call 0800 30 20 10 then choose Option 5.

Nationwide Mortgages

  • For Existing Mortgage Customers

General enquiries on the Mortgages Nationwide offers – 0800 30 20 11 then Option 4, then choose one of the following:

Option 1 – If you want to Switch mortgage to Nationwide

Option 2 – If you want to enquire about Direct Debits and payment options

Option 3 – If you want infomation on Settlements, Redemption and Title Deeds

Option 4 – If you want to enquire about Mortgage Payment Protection

Switching to Nationwide

  • If you want to switch to Nationwide, phone 0800 171 23 71 then press:

Option 1 to submit a new application.

Option 2 to continue your application.

  • Moving home – 0800 171 23 70 – (Prepare pay slips and bank statements) then choose:

Option 1 – to submit a new application

Option 2 – to continue your application

  • Borrowing more – 0800 121 74 66 – (Prepare pay slips and bank statements) then choose:

Option 1 – to submit a new application

Option 2 – to continue your application

  • If you want to enquire about a mortgage application you submitted – 0800 464 30 00
  • For New Mortgage Customers – (Prepare pay slips and bank statements) then choose:
  • For first time buyers – 0800 121 69 49 then choose:

Option 1 – to submit a new application

Option 2 – to continue previously submitted application

  • Moving home – 0800 171 23 68 then choose:

Option 1 – to submit a new application

Option 2 – to continue previously submitted application

  • Remortgaging – 0800 171 23 69 then choose:

Option 1 – to submit a new application

Option 2 – to continue an application

To enquire about a previously submitted application – 0800 464 30 00

Personal loans

  • For new and existing loan enquiries – 0800 545 30 00 then choose:

Option 1 – To submit an application or get a top up

Option 2 – To enquire balance or statement figure

Option 3 – If you’re currently in arrears

Option 4 – If you believe you will have some financial inadequacies pertaining your loan

Option 5 –  Other enquiries

or +44 1793 65 67 89 abroad –  then choose option 3

Home Insurance

  • For existing policies phone 0800 051 02 34, then choose:

Option 2 – for existing policy

Sub-menu 1 – to change your Home Insurance policy

Sub-menu 2 – for renewals

Sub-menu 3 – for Claims

  • If you require assistance or advice concerning your claims:

0800 051 02 16 then option 1

If you require legal assistance concerning your Nationwide home insurance, phone 0800 464 30 26.

  • Home Emergencies, phone this helpline: 0800 464 30 25.
  • If you’re applying for a policy: 0800 141 21 62.
  • Another Nationwide helpline is available on 0800 464 31 31, then choose

Option 1 – for counselling

Option 2 – for tax advice

Option 3 – for heath and medical advice

Car Insurance

  • For general enquiries call 0800 028 56 88 then choose:

Option 1 – if you want to discuss or change your current policy

Option 2 – if you want to change Direct Debit payments

Option 3 – for insurance renewals

Option 4 – to get new quotes

  • To make a new claim, call 0800 028 57 99.
  • For existing claims, simply phone 0800 028 57 73 then choose:

Option 1 – to discuss an existing claim

Option 2 –  to report a new claim

  • For windscreen and glass claims, phone Autoglass on 0800 011 39 80
  • Breakdown cover meanwhile can be called on 0800 756 89 97 or +44 1202 55 53 72.
  • To contact the 24/7 FlexPlus breakdown assistance number, just call 0800 587 71 00 by telephone. Or +44 1202 31 14 31 if you’re abroad.
  • You can call 1800 80 61 76 if you’re in the Republic of Ireland.

Or 01514 94 12 60 via textphone

Travel Insurance

  • For FlexPlus travel insurance call Nationwide on 0800 051 01 64.
  • For 24/7 emergency assistance, phone 01413 49 02 88 or +44 1413 49 02 88 if overseas.
  • Their 24/7 legal helpline is 0345 246 21 10.
  • FlexAccount travel insurance – call 0800 051 01 64
  • 24/7 emergency assistance – 01413 49 01 09 or +44 1413 49 01 09 abroad
  • 24/7 legal helpline can be contacted on 0345 246 21 10.

Mortgage PPI claims

  • 0800 464 31 29 for mortgage claims from Pinnacle.
  • 0800 096 72 09 for mortgage claims from AVIVA.

Mortgage PPI cancellations are handled on: 0800 30 20 11

  • Term Assurance,  Family Life Insurance Plans and Critical Illness Cover Enquiries are handled on 0370 010 40 80.

For income protection, call 0800 158 31 20.

You can also connect with them on Facebook here: www.facebook.com/NationwideBuildingSociety

Financial planning

  • To set a meeting with a Nationwide Financial Planning Manager – 0800 328 78 12.

Complaints

  • Bankings and savings – 0800 30 20 15 or 03457 30 20 15 mobile or +44 1793 65 67 89 abroad

Other Numbers

These other numbers apply to particular parts of the Nationwide banking business:

  • Nationwide personal loans – 0800 545 30 00 then Option 5
  • Credit cards – 0800 055 66 11 then Option 2
  • The Mortgage Works – 0800 030 40 60 or 0345 454 58 00 mobile
  • UCB home loans – 0800 464 30 14 or 0345 602 61 44.
  • PPI complaints – 0800 545 30 04.