Nationwide Contact Number: 0800 30 20 11

Phone Nationwide on this contact number 0800 30 20 11 for customer service with any and all aspects of their banking business.

Nationwide is keen on reminding everyone that they are in fact still a building society and not a bank. Their slogan states that they are “on your side”, with them rejecting motions of becoming a bank, this may just be a sincere declaration on their part to reassure you of their customer service focus. Nationwide is the UK’s largest building society, moreover it is the country’s second most popular savings and mortgage provider. Their products include current accounts, savings funds, loans, credit cards, mortgages and insurance policies.

If you require assistance with any of their financial products and you do not wish to call them you can contact them using their dedicated account on Twitter @AskNationwide which is available 24/7. However if you want to contact the department directly, then you can choose from among the following helplines , furthermore can prefix 18001 to any of these numbers for the Text Relay Service if you have a hearing or speech impediment:

General Customer Service Enquiries

  • Nationwide’s customer service helpline can be found at: 0800 30 20 11.
  • If you need help with their mobile banking service call them at 0345 266 08 94 or at 0800 37 80 01 via Minicom.

 

Lost and stolen cards

Choose the Nationwide contact number corresponding to the account you have from the list below if you have lost your card or you suspect it has been stolen. The following lines are open 24/7 for the benefit of their members in order to prevent their accounts from being fraudulently accessed.

  • FlexOne, FlexAccount, FlexBasic and Savings account holders : 0800 30 20 11 or +44 1793 65 67 89 if you are calling from abroad.
  • FlexDirect – 0800 35 73 57 then Option 2 or +44 1793 656 789 then Option 1 (overseas calls).
  • FlexPlus – 0800 11 88 55 then Option 1 or +44 1793 656 789 then Option 1 (overseas calls).
  • Credit cards – 0800 055 66 22 then Option 1 or +44 2476 43 89 96 then Option 1 (overseas calls).

 

Current Accounts

Current account holders can phone these 24 hour numbers:

  • FlexBasic, FlexOne and FlexAccount – 0800 30 20 11 and +44 1793 65 67 89 if you are calling from abroad.
  • FlexPlus – 0800 11 88 55  or +44 1793 54 12 00 if you are calling from abroad.
    • Option 1 – Choose this if your card is  lost or stolen.
    • Option 2 – Choose this for FlexPlus Insurance support.
    • Option 3 – Choose this for FlexPlus Banking.
  • FlexDirect – 0800 35 73 57 or +44 1793 65 67 89 (overseas calls).
  • New Current Account applications – 0800 30 20 10 then select Option 3.
    • Please note this line is open from 8am-8pm on weekdays and from 9am- 5pm on Saturdays so you will not be able to open a new current account on Sunday.
  • New FlexOne accounts call 0800 30 20 11 to book an appointment with an advisor at your local Nationwide branch.

 

Savings Accounts

  • MySave Nationwide savings accounts – 0800 30 20 11 then Option 3 or +44 1793 65 67 89 if you are calling from outside the UK.
  • MySave – Online Savings Account – 0800 464 30 15.
    • Option 2 –  Choose this for a MySave transaction.
    • Option 3 – Choose this to reset password.
    • Option 4 –  Choose this for other enquiries.

These lines are open Monday to Thursday from 8am-8pm, Friday from 8am-6:30pm, Saturday from 9am-5pm and Sunday from 10-4pm.

 

Credit Cards

  • For Existing Nationwide credit card account holders – 0800 055 66 11 or +44 2476 43 89 97 from abroad.
    • Option 1 – Choose if your card is lost or stolen
    • Option 2 – Choose for general enquiries
    • Option 3 –  Choose for application follow-up
  • For Credit Card Applications, you can call 0800 30 20 10 then select Option 5.

 

Nationwide Mortgages

  • Existing mortgage customers – 0800 30 20 11 then Option 4, then choose one of the following:
    • Option 1 – If you want to Switch mortgage to Nationwide.
    • Option 2 – If you want to enquire about Direct Debits and payment options.
    • Option 3 – If you want infomation on Settlements, Redemption and Title Deeds.
    • Option 4 – If you want to enquire about Mortgage Payment Protection.
  • If you want to switch to Nationwide, phone 0800 171 23 71 then press:
    • Option 1 to submit a new application.
    • Option 2 to continue your application.
  • Moving home – 0800 171 23 70, please prepare pay slips and bank statements before you call then choose:
    • Option 1 – to submit a new application
    • Option 2 – to continue your application
  • Borrowing more on a mortgage 0800 121 74 66 then choose:
    • Option 1 – to submit a new application
    • Option 2 – to continue your application
  • If you want to enquire about a mortgage application you submitted – 0800 464 30 00
  • For New Mortgage Customers – (Prepare pay slips and bank statements) then choose:
    • For first time buyers – 0800 121 69 49 then choose:
      • Option 1 – to submit a new application
      • Option 2 – to continue previously submitted application
  • Moving home – 0800 171 23 68 then choose:
    • Option 1 – to submit a new application
    • Option 2 – to continue previously submitted application
  • Remortgaging – 0800 171 23 69 then choose:
    • Option 1 – to submit a new application
    • Option 2 – to continue an application
  • To enquire about a previously submitted application – 0800 464 30 00

Personal loans

  • For new and existing loan enquiries – 0800 545 30 00 then choose:
    • Option 1 – To submit an application or get a top up.
    • Option 2 – To enquire balance or statement figure.
    • Option 3 – If you’re currently in arrears.
    • Option 4 – If you believe you will have some financial inadequacies pertaining your loan.
    • Option 5 –  Other enquiries.
  • Alternatively dial +44 1793 65 67 89 from abroad –  then choose option 3

 

Home Insurance

  • For existing policies phone 0800 051 02 34, select option 2 then choose from the following sub-menu items:
    • Sub-menu 1 – to change your home insurance policy.
    • Sub-menu 2 – for renewals and contents cover
    • Sub-menu 3 – for claims.
  • If you require assistance or advice concerning a claim in the event of fire, flooding or a theft at your property please dial 0800 051 02 16 then option 1.
  • If you require legal assistance concerning your Nationwide home insurance, phone 0800 464 30 26.
  • Home Emergencies, phone this helpline: 0800 464 30 25.
  • If you’re applying for a policy: 0800 141 21 62.
  • A Nationwide general advice helpline is available on 0800 464 31 31 for home insurance customers.
    • Option 1 – for counselling
    • Option 2 – for tax advice
    • Option 3 – for heath and medical advice

 

Car Insurance

  • For general enquiries call 0800 028 56 88 then choose:
    • Option 1 – if you want to discuss or change your current policy.
    • Option 2 – if you want to change your Direct Debit payments.
    • Option 3 – for insurance renewals.
    • Option 4 – to get new quotes
  • To make a new claim, call 0800 028 57 99.
  • For existing claims, simply phone 0800 028 57 73 then choose:
    • Option 1 – to discuss an existing claim.
    • Option 2 –  to report a new claim.
  • For windscreen and glass claims, phone Autoglass on 0800 011 39 80
  • Breakdown cover meanwhile can be called on 0800 756 89 97 or +44 1202 55 53 72 if you have broken down by the roadside.
  • To contact the 24/7 FlexPlus breakdown assistance number, just call 0800 587 71 00 by telephone or request a roadside mechanic by dialling +44 1202 31 14 31 if you’re abroad. You can call 1800 80 61 76 if you’re in the Republic of Ireland.
    • Moreover you can dial 01514 94 12 60 via textphone.

 

Travel Insurance

  • For FlexPlus travel insurance call Nationwide on 0800 051 01 64.
  • For 24/7 emergency assistance, phone 01413 49 02 88 or +44 1413 49 02 88 if overseas.
  • Their 24/7 legal helpline is 0345 246 21 10.
  • FlexAccount travel insurance – call 0800 051 01 64
  • 24/7 emergency assistance – 01413 49 01 09 or +44 1413 49 01 09 abroad
  • 24/7 legal helpline can be contacted on 0345 246 21 10.

 

Mortgage PPI claims

  • 0800 464 31 29 for mortgage claims from Pinnacle.
  • 0800 096 72 09 for mortgage claims from AVIVA.
  • Mortgage PPI cancellations are handled on: 0800 30 20 11
  • Term Assurance,  Family Life Insurance Plans and Critical Illness Cover Enquiries are handled on 0370 010 40 80.
  • For income protection, call 0800 158 31 20.

You can also connect with them on Facebook here: www.facebook.com/NationwideBuildingSociety

 

Financial planning

  • To set a meeting with a Nationwide Financial Planning Manager – 0800 328 78 12.

 

Complaints

  • Bankings and savings – 0800 30 20 15 or 03457 30 20 15 mobile or +44 1793 65 67 89 abroad.
  • Nationwide personal loans – 0800 545 30 00 then Option 5.
  • Credit cards – 0800 055 66 11 then Option 2.
  • The Mortgage Works – 0800 030 40 60 or 0345 454 58 00 mobile.
  • UCB home loans – 0800 464 30 14 or 0345 602 61 44.
  • PPI complaints – 0800 545 30 04.