TFL Contact Number – 0343 222 1234

Call TFL on their UK telephone number 0343 222 1234 to contact a customer service representative about the cost of an oyster card or a single London underground train ticket.

About TFL

TFL is a British government body that administers transport services in London in the United Kingdom. Transport for London is responsible for the City’s network of road routes along with rail networks such as the Underground and Overground lines. TFL customers also have access to public transport from trams to buses and taxis so callers should contact the body for general information about transport in the UK’s capital as either a local or visitor.

TFL Customer Services and Oyster Card Helpline – 0343 222 1234

Call TFL UK’s customer services number 0343 222 1234 to make enquiries about your oyster card when using London public transport. For instance callers can discuss the cost of purchasing an oyster travel card to reduce the fare for each journey on the London underground. Alternatively callers can ask a TFL representative how to register their oyster card so that they can transfer credit to a replacement ticket if they lose their photocard. Furthermore if you see charges that you do not recognize on your card then the TFL advisor will try to clarify any journey costs before offering an oyster refund in the case of fraudulent activity. However the TFL representative will not be able to reimburse customers who have accidentally tapped in too many times at a London station even if they did not continue with the journey.

Contact TFL customer services advisor for assistance using the online route planner or if you would like to be given a train schedule by telephone. However callers should note that the most convenient routes across London often include a combination of tube and bus journeys. The customer care representative can also offer support for customers who are having technical difficulties with the TFL mobile app so that they can continue to make an online oyster card application or download a tube map with all of the London zones on their phone. Furthermore if you have a new oyster card and would like advice on how to top up your credit then the customer services representative will be able to help you accordingly.

If you are travelling to London then the TFL customer services representative can detail the cost of the various travel cards along with the prices for a single or return ticket on the Underground or Overground trains. Furthermore if you purchase an oyster card ticket then you can ask the advisor about the daily cap amount that stopped subsequent charges after you have paid the cost of a set number of journeys in a 24-hour period. Alternatively the TFL representative will be able to detail the cost of London bus fares along with the timetable for each route. Callers can ask the Transport for London advisor about any scheduled engineering works or road repairs that may cause a delay to standard services.

Callers should also contact a TFL representative if they have any complaints about their London public transport service such as if their journey had massive delays. Alternatively if you are unhappy with the quality with your TFL service or with the conduct of a specific member of staff then the advisor may be able to help you claim for a ticket refund.

The TFL customer services helpline is available to be contacted 7 days a week with the opening hours of 8am-8pm Monday to Sunday. The Transport for London helpline operates a 03 non-geographic number meaning that all calls are charged the standard per-minute rate for all 01 or 02 calls from both landlines and mobiles. However you may be able to contact the TFL customer services department for free if you are using up any inclusive minutes offered by your service provider in your monthly tariff package.

Important TFL Contact Numbers

TFL Department UK Contact Number Opening Hours
TFL Customer Services and Oyster Card Helpline 0343 222 1234 8am-8pm Monday to Sunday
TFL Customer Service Number – Textphone 0800 112 3456 8am-8pm Monday to Sunday
Congestion Charge Queries 0343 222 2222 8am to 10pm Monday to Friday, 9am to 3pm Saturday
Fleet Auto Pay 0207 649 9860 8am to 10pm Monday to Friday, 9am to 3pm Saturday
Low Emission Zone 0345 222 1111 8am to 10pm Monday to Friday, 9am to 3pm Saturday
Low Emission Zone – Texphone 0207 310 8999 8am to 10pm Monday to Friday, 9am to 3pm Saturday
Santander Cycle Queries, Lost or Stolen Key 0343 222 6666 8am to 10pm Monday to Friday, 9am to 3pm Saturday
Taxis & Minicabs 0343 222 4000 8am to 10pm Monday to Friday, 9am to 3pm Saturday
Dial-a-Ride Customer Service, Book by Phone 0343 222 7777 8am to 10pm Monday to Friday, 9am to 3pm Saturday
Trams Lost Property Helpline 0208 681 8300 8am to 10pm Monday to Friday, 9am to 3pm Saturday
Press Office Contact 0845 604 4141 7.45am-7pm Monday to Friday

Other Ways to Contact TFL

Online Enquiry Form

If you would prefer to contact Transport For London online then you can select the nature of your enquiry from the list available on the TFL Online Enquiry Form.

Travel Updates

Alternatively if you would like to keep up to date with any traffic delays or obstructions to London’s public transport network then you can follow the TFL Travel Alert Twitter Account.