Virgin Media Contact Number: 0800 052 0422

It’s easy to contact Virgin Media over the phone – simply call 0800 052 0422 to get in touch with their customer service team about your broadband connection speed or television reception.

Virgin Media is one of UK’s top performing and fastest growing providers of mobile network, home phone, broadband internet and TV services. Ofcom recently made it official by saying that Virgin Media has the fastest broadband service available widely in the UK, however these figures are liable to change regularly. They boast speeds of up to 19X the speed of regular broadband internet with the additional incentive of there being no cap on the amount of data you download. They even offer their broadband service separate from a phone line, which means that if you don’t want to subscribe to their landline services you are under no obligation to do so. Their interactive TV service is also one of most comprehensive offered the UK complete with broadcast TV, TV on Demand and internet TV via the TiVo set-top box.


Contact Virgin Media customer services – 0800 052 0422

Phone Virgin Media customer services to contact them for free by dialling their freephone number 0800 052 0422 for general enquiries about their home broadband, landline and digital television packages. For instance you can call this helpline to upgrade your existing package to add fibre-optic speeds and sports broadcasts to your deal, where you can also find the respective price details of their services.

New customers can join Virgin Media by calling their dedicated freephone number 0800 064 3820 for free, where you can also notify the telecoms company that you are moving home. Finally please call 0345 454 1111 to make a complaint Virgin Media, for example if you have been offended by their customer service staff or if your download speeds are consistently slower than the advertised speeds.


Contact Virgin Media by email

Contacting Virgin Media is easily done through their Help & Support page here: They offer their customers a comprehensive knowledge-base on their broadband, mobile, phone and TV services plus they even have troubleshooting guides for more common issues.

You can also go on their online forums to participate in discussion with the Virgin Media admins and the supportive community of subscribers here:

If however you want to correspond with them directly, you can go through their help page ( and choose one of the choices under the “Choose a topic” tab and one subtopic under the “Tell us more tab”. The system will then give you a couple of pre-written solutions to your enquiry or give you relevant contact details of the specific department you need to get in touch with.

Virgin Media also is very helpful to their potential customers when it comes to subscriptions as they offer help to customers of other service providers who want to transfer to a Virgin Media service. If you are one of these individuals then visit their dedicated support page for online assistance. You can even ask them to do a home visit so you can talk with their experts and inquire about their services one-on-one via this webpage:

If you represent business and interested in the services offered by Virgin Media, then you can visit their page for corporate customers for more detail here:

Write to Virgin Media

You can also write to Virgin Media by sending your postal correspondance directly to their Swansea office address:

Virgin Media,
PO Box 333,
Matrix Court,
SA7 9ZJ,
United Kingdom.


Alternative phone number – 0345 454 1111

Contact Virgin on 0345 454 1111 which is the phone number for calls from non-Virgin network phones; alternatively if you are using a Virgin network phone you can call 150 for free.

Virgin is a giant UK-based corporation that is one of the world’s largest multinational companies with interests and investments in a wide variety of fields. Its Virgin Media brand is one of the most popular in the telecommunications market with its broadband, phone, mobile and TV broadcasting packages.

With the right infrastructure in place, Virgin is able to provide customers with ultra-fast fibre optic broadband that is perfect for home or office use. They also offer phone packages that have great value offering low rates, especially when they’re bundled with other Virgin Media products like TV and broadband. For TV fanatics and enthusiasts they offer a great selection of channels and packages that fit everyone’s viewing needs, for example you can add both BT and Sky Sports packages to your Virgin Media bundle. They also offer great value and service with their Virgin Mobile packages, which are also highly reliable as they are using the all-encompassing EE network.

Phone Numbers
If you’re a customer or you want to be a customer of Virgin then you can contact them at the following phone numbers for general enquiries, technical support and billing complaints.

  • Account & billing concerns – Dial 180 on Virgin Media telephones or call their landline number 0345 454 1111 on any other phone network.
  • Broadband technical support – 150 (on Virgin Media mobile or phone) or 0345 454 1111 on any other phone network.
  • TV troubleshooting – 150 (on Virgin Media mobile or phone) or 0345 454 1111 on any other phone network.
  • Phone issues – 150 (on Virgin Media mobile or phone) or 0345 454 1111 on any other phone network – or if your phone has no dial tone, then email them by filling in this form here:
  • Mobile phone issues – 789 (on your Virgin Mobile) or 0345 6000 789 on any other phone network.
  • Moving house – inform them by calling 150 (on Virgin Media mobile or phone) or 0345 454 1111 on any other phone network.
  • Virgin Media sales information – If you’re interested in any of their products, then call them on the Virgin Media freephone number 0800 064 3820.
  • If you have any complaints about their services then contact their customer care team by calling 150 on your Virgin Media phone or 0345 454 1111 from any other network.

Live Chat

You van visit the Virgin Media website here: and click on the “Live Chat” tab at the left side of the page. Or you can also click on the “Chat” option found in the centre of the page.


You can also write to Virgin Media’s offices in Swansea by sending your letters to this UK postal address:

Virgin Media,
PO Box 333,
Matrix Court,
SA7 9ZJ,
United Kingdom.