Virgin Media Contact Number: 0843 504 7213

It’s easy to contact Virgin Media over the phone – simply call 0843 504 7213 to get in touch with their customer service team about your broadband connection speed or television reception.

Virgin Media is one of UK’s top performing and fastest growing providers of mobile network, home phone, broadband internet and TV services. Ofcom recently made it official by saying that Virgin Media has the fastest broadband service available widely in the UK, however these figures are liable to change regularly. They boast speeds of up to 19X the speed of regular broadband internet with the additional incentive of there being no cap on the amount of data you download. They even offer their broadband service separate from a phone line, which means that if you don’t want to subscribe to their landline services you are under no obligation to do so. Their interactive TV service is also one of most comprehensive offered the UK complete with broadcast TV, TV on Demand and internet TV via the TiVo set-top box.


Contact Virgin Media customer services – 0843 504 7213

Phone Virgin Media customer services on 0843 504 7213 or contact them for free by dialling their freephone number 0800 052 0422 for general enquiries about their home broadband, landline and digital television packages. For instance you can call these helplines to upgrade your existing package to add fibre-optic speeds and sports broadcasts to your deal, where you can also find the respective price details of their services.

New customers can join Virgin Media by calling their dedicated freephone number 0800 064 3820 for free, where you can also notify the telecoms company that you are moving home. Finally please call 0345 454 1111 to make a complaint Virgin Media, for example if you have been offended by their customer service staff or if your download speeds are consistently slower than the advertised speeds.


Contact Virgin Media by email

Contacting Virgin Media is easily done through their Help & Support page here: They offer their customers a comprehensive knowledge-base on their broadband, mobile, phone and TV services plus they even have troubleshooting guides for more common issues.

You can also go on their online forums to participate in discussion with the Virgin Media admins and the supportive community of subscribers here:

If however you want to correspond with them directly, you can go through their help page ( and choose one of the choices under the “Choose a topic” tab and one subtopic under the “Tell us more tab”. The system will then give you a couple of pre-written solutions to your enquiry or give you relevant contact details of the specific department you need to get in touch with.

Virgin Media also is very helpful to their potential customers when it comes to subscriptions as they offer help to customers of other service providers who want to transfer to a Virgin Media service. If you are one of these individuals then visit their dedicated support page for online assistance. You can even ask them to do a home visit so you can talk with their experts and inquire about their services one-on-one via this webpage:

If you represent business and interested in the services offered by Virgin Media, then you can visit their page for corporate customers for more detail here:

Write to Virgin Media

You can also write to Virgin Media by sending your postal correspondance directly to their Swansea office address:

Virgin Media,
PO Box 333,
Matrix Court,
SA7 9ZJ,
United Kingdom.